Before you return a Rumayana brand product, please understand how our products are made with love and passion. All our products are handcrafted by rural women artisans, resulting in each product being unique and slightly different from each other. The sale of each product contributes significantly to someone’s life.

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Domestic Return Process (PAN INDIA)

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• A return request must be raised within 14 days of receipt.

• Please mention your order number in the subject line to help us quickly process your returns/exchanges.

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Email us at: [Your email address]

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We request you to maintain the original packaging of the items to be returned, including the Rumayana tags. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

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• Items for reverse pick-up will be picked up within 7 business days from the date of request.

• After receiving the item(s), your request for returns/exchanges will be processed.

• In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.

• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

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For more details, please call us on our customer care number +91 9413308843 or email us at info@rumadevi.com.